Terms of Service
Effective Date: September 14, 2026
Welcome to Chums and Co. By accessing or using our website, you agree to these Terms of Service. Please read them carefully before placing an order.
Chums and Co. is based in the United Arab Emirates (UAE) and our online store currently delivers exclusively to addresses within the UAE.
1. About Our Store
Chums and Co. operates an online retail store offering a range of lifestyle and sports products, including AquaFlask water bottles and drinkware, sports and fashion sunglasses, sports bags, caps, apparel, Arts and Crafts.
Chums and Co. is the Official Distribution Partner of AquaFlask in the UAE.
2. Products & Product Information
We make reasonable efforts to ensure that product descriptions, images, prices and other information displayed on our website are accurate and up to date.
Product colours may appear slightly different depending on your device or screen settings.
Product availability may change without notice.
3. Orders
When you place an order through our website, you are making a request to purchase the selected products.
After placing your order, you will receive an order confirmation. An order is considered accepted once we confirm its processing.
We reserve the right to cancel or decline an order where necessary, including in cases of incorrect pricing, product availability issues, suspected fraudulent activity or other circumstances affecting the order.
4. Prices & Payment
All prices displayed on our website are in United Arab Emirates Dirhams (AED) unless otherwise stated.
Payment must be completed using the payment methods available at checkout.
We use third-party payment providers to securely process payments. Chums and Co. does not store your complete payment card details on our website.
5. Delivery
Chums and Co. currently delivers within the United Arab Emirates only.
Delivery times may vary depending on your location, order volume, product availability and courier operations.
Customers are responsible for providing a complete and accurate delivery address and contact information.
Any delays caused by circumstances outside our reasonable control may affect the estimated delivery time.
6. Customer Responsibility
Customers are responsible for reviewing their order details before completing a purchase.
Please ensure that your name, phone number, email address and delivery address are accurate.
Chums and Co. is not responsible for delivery issues resulting from incorrect or incomplete information provided by the customer.
7. Intellectual Property
All website content, including text, graphics, photographs, logos, designs and other materials, is owned by or licensed to Chums and Co. or the relevant brand owners.
You may not reproduce, copy, modify, distribute or commercially use website content without appropriate permission.
8. Website Use
You agree to use our website lawfully and responsibly.
You must not use the website to engage in fraudulent activity, attempt to gain unauthorized access, interfere with website functionality or misuse our services.
9. Limitation of Liability
To the extent permitted by applicable law, Chums and Co. is not responsible for indirect or consequential losses arising from the use of our website or products.
Nothing in these Terms is intended to exclude or limit any rights or protections that cannot legally be excluded under applicable UAE law.
10. Privacy
Your personal information is handled in accordance with our Privacy Policy.
We collect and use customer information to process orders, provide customer support, operate our website and, where applicable, send marketing communications in accordance with your preferences.
11. Changes to These Terms
We may update these Terms of Service from time to time.
Any changes will be published on this page with an updated effective date. Your continued use of the website after changes are published means that you acknowledge the updated Terms.
12. Governing Law
These Terms of Service are governed by the applicable laws and regulations of the United Arab Emirates.
13. Contact Chums and Co.
If you have questions about these Terms of Service or your order, please contact us:
Chums and Co.
United Arab Emirates
WhatsApp: +971 52 981 6888
Email: chumthing@outlook.com