Refund Policy
Effective Date: September 14, 2026
At Chums and Co., we want you to be satisfied with your purchase. This Refund & Return Policy explains when products may be returned, exchanged or refunded.
Chums and Co. operates in the United Arab Emirates (UAE) and currently delivers exclusively within the UAE.
1. Return Eligibility
Products may be eligible for return if they are:
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Unused and in their original condition.
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In their original packaging.
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Accompanied by the order details or proof of purchase.
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Returned within the applicable return period stated by Chums and Co.
Products that have been used, damaged after delivery or returned without their original packaging may not be eligible for a return.
2. Damaged or Incorrect Products
If your order arrives damaged, defective or contains the wrong product, please contact us as soon as possible after delivery.
Please provide your order details and clear photographs of the product and packaging so that we can review the issue.
If the issue is confirmed, we may arrange a replacement, exchange or refund as appropriate.
3. Change of Mind
If you change your mind about a purchase, the product must meet our return eligibility requirements.
The product should be unused, undamaged and in its original packaging.
Return approval may be subject to the product category and applicable terms.
4. Non-Returnable Products
Certain products may not be eligible for return for hygiene, safety or other practical reasons.
Products that have been personalised, modified or damaged through customer use may also be excluded from returns.
Where applicable, product-specific return conditions will be communicated before or during the purchase process.
5. Refunds
Once an approved return has been received and inspected, we will confirm whether the refund is approved.
Approved refunds will generally be processed using the original payment method where possible.
The time required for the refund to appear in your account may depend on your payment provider or bank.
6. Exchanges
Where available, an eligible product may be exchanged for another product.
Exchange availability depends on stock and product eligibility.
If the requested replacement is unavailable, we may offer a refund or another suitable solution.
7. Delivery Charges
Original delivery charges may be non-refundable unless the return is due to an incorrect, damaged or defective product supplied by Chums and Co.
Any applicable return delivery charges will depend on the reason for the return and the circumstances of the order.
8. Return Process
To request a return, please contact Chums and Co. through our website contact form or email.
Please provide:
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Order number
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Customer name
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Contact number
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Product name
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Reason for the return
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Photographs, where relevant
Our team will review the request and provide the appropriate return instructions.
Please do not send a product back before receiving return instructions from our team.
9. Refunds for Cancelled Orders
If an order is cancelled before it has been processed or dispatched, an eligible refund may be issued to the original payment method.
Once an order has been dispatched, our standard return process may apply.
10. Promotional & Sale Items
Products purchased during promotions, special offers or sale periods may be subject to specific return or refund conditions.
Any applicable conditions will be communicated as part of the relevant offer.
11. Fraudulent or Abusive Returns
Chums and Co. reserves the right to review and decline return or refund requests where there is evidence of misuse, fraudulent activity, repeated abuse of the return process or violation of this policy.
12. Policy Updates
We may update this Refund & Return Policy from time to time.
Any changes will be published on this page with an updated effective date.
13. Contact Chums and Co.
For return, exchange or refund enquiries, please contact us:
Chums and Co.
United Arab Emirates
WhatsApp: +971 52 981 6888
Email: chumthing@outlook.com
Please include your order number when contacting us about an existing purchase.